About Our Apartments

1. What rating are your apartments?

  • Our apartments are rated 4 to 4.5 stars in the "Self Catering" accommodation category administered by AAA Tourism.

2. What is included in the price?

  • Furnishings and appliances.
  • Linen and towels.
  • Utilities such as electricity, gas and water.
  • Phone Line Connection.
  • Servicing for CBD Studio and 1 bedroom and Premium Package Apartments only.
  • Servicing of our Southbank Apartments is not included in the rate, however you can arrange housekeeping at an additional charge. Simply contact reception to request.
  • Southbank Apartments will be inspected once a week by one of our friendly staff members.
  • Use of building facilities including the pool and gymnasium (plus tennis court and BBQ area if applicable).

3. The price excludes:

  • Charges for telephone calls made.
  • Servicing of standard apartments.
  • Special furnishing requests.
  • Pantry service
  • Car parking.
  • Credit card processing fee.

4. What is included in the apartment?

  • Your apartment includes everything necessary for a comfortable stay, including high quality furnishings and appliances, linen, towels, laundry facilities and a fully equipped kitchen with a dishwasher, microwave, fridge, oven and gas cooktop.
  • For detailed information about room amenities please visit our apartments page.  
  • Please note that premium view apartments are subject to availability.

5. How many people does each apartment sleep?

  • CBD Studio - max of 2 persons.
  • 1 Bedroom (1 bathroom) - max of 2 persons.
  • 2 Bedrooms (2 bathrooms) - max of 4 persons.
  • 3 Bedrooms (2 bathrooms) - max of 6 persons

6. Are cots available?

  • The following options are available at an extra cost:
    • PortaCot
    • High chair

7. Is car parking available?

  • Secured and undercover onsite car parking is available at all locations.
  • Our secured car parks are accessed by remote control.
  • A charge of $23.50 per day, $131 per week, $299 per month applies. Prices include GST.
  • A charge of $25.50 per night, $160 per week, $550 per month applies applies for our CBD Studio and 1 bedroom apartments. Prices include GST.
  • Please note: Car spaces are subject to availability. Please note only 1 car space can be booked per apartment.

8. Are unfurnished apartments available for lease?

  • Our associate company, MICM Real Estate has the largest range of apartments to rent in inner Melbourne. For the lastest listings, visit micm.com.au.

9. Do your apartments have high speed / broadband internet?

  • All our apartments are connected to a high speed broadband network offering affordable high speed internet access.
  • Our connection speed of up to 18 Mb/s is ideal for checking email, accessing corporate intranets, downloading large files and quick web browsing.
  • Our broadband service is offered via WiFi (wireless) or ethernet cable (which we provide). 
  • Complimentary unlimited WiFi is available in all apartments.

10. Can I use a fax machine or dial-up modem in your apartments?

  • So that we can offer you affordable phone calls and broadband internet we have installed a state of the art digital network that is incompatible with analogue phone equipment such as fax machines and dial-up modems.
  • Please contact us if you will be needing to send or receive faxes and we will do our best to assist.